Your passwords suddenly stopped working, and
you received no notification? Chances are your subscription expired,
and your email address in our records is either outdated or your email spam
filters have rejected our expiration warning notices.
To help us
locate your account information, please include your name, the email
address you used when subscribing, and your current email address.
Your account has been on Automatic Rebill,
but your passwords suddenly stopped working, and
you received no notification? Chances are our credit card processor
had a problem renewing your membership. Perhaps your zip code changed or your
card expiration date doesn't match the info in our records.
You just bought or renewed a subscription,
and your passwords won't work?
Try this first. You may just need to
clear your browser's temporary memory.
If that doesn't work,
You're receiving an "access
denied" warning that someone else is already logged into your account?
Our security software is detecting either multiple log-ons from several
computers simultaneously, or the system is confused by several users sharing the same
computer with different passwords. Clearing your browser's temporary
internet files is usually a quick fix. Click here to learn how.